Contact Support
For quick answers, the FAQs covers most verification, funding, and login questions.What we can help with
Investment Strategies
Clarification on asset class selection and risk parameters.
Security & Access
Multi-sig setup and institutional wallet white-listing.
Document Retrieval
Request tax forms, audit logs, or K-1 statements.
Accreditation
Accredited-investor verification, which proof to submit, third-party letter questions.
What support can't do
- Support cannot provide specific financial advice or asset valuations.
- Support cannot manually override automated smart contract liquidations.
- Support cannot facilitate off-platform fiat-to-crypto exchanges.
We reply by email, usually within 1 business day. Entity and verification reviews can take longer because a person on our compliance team handles them.